products totalling

View Basket Pay Now

Delivery Info
Delivery
New Products
We stock:
Newsletter
Enter email address to receive our Newsletter

View latest newsletter

Special Offers

Delivery Information

We work very hard to ensure your orders are picked, packed and dispatched in the shortest time possible. Once your parcel has been despatched, delivery times can vary according to the level of service you select. Our p&p charges all include VAT (where applicable).


Royal Mail

Royal Mail

Chose from UK 1st Class at only £2.99, or if you're not in a hurry you can chose 2nd Class delivery for only £1.99 (these are flat rates so any value, weight or size of order applies). Deliveries are normally made within 1 to 5 days of dispatch depending on the level of service you chose.

Check our QUESTIONS page for more about this...



Next Day Delivery

Next Day Delivery

If you require guaranteed next day delivery, your order MUST be completed before 12 noon (orders received after 12 noon will be despatched the following day). We can send any parcel by Parcel Force up to 29kg (UK mainlaind only) for a flat rate charge of £8.99 inc VAT - a signature is required on delivery.

If you require a timed delivery service or a courier delivery to NI, Highlands & Islands or any other non-mainland destinations, additional surcharges do apply so please contact us before ordering.

Please note we must have a full delivery address with postcode (no PO Boxes) and a signatory must be available upon delivery. You can opt to change your delivery address on checkout if it's easier to accept your delivery at work or have it sent to a friend or relative who will be available to sign.

Contact us if you require this service outside of UK mainland...


International Airmail

International Airmail

We ship to many international destinations and use either Royal Mail International Airmail, DHL or Parcelforce depending on your location and the weight/value of your order. Charges are made on a sliding scale and start from only £3.99.

Click here for international destinations we ship to...

Click here for international shipping charges...


Returns Information

We want you to receive products that you are happy with and that are suitable for your requirements as we understand how costly and time consuming it is to take parcels back to the post office for a return.

The easiest way to avoid having to return products that you're not happy with is to ensure you understand what you are ordering - please do not make assumptions and always read the full product descriptions and any additional information provided by clicking the "More Info" button. We provide as much information as possible to ensure you are making an informed purchase.

You are always welcome to Contact Us prior to ordering to ask any questions, we are always happy to help.

We cannot refund return postage if you state a product is defective when it is not because you have not followed this advice.

We are happy to promptly refund you for the value of any returned product provided it is returned to us in resaleable condition within 30 days of purchase. Simply Contact Us for a Returns Form and follow the instructions (mystery returns cause confusion and delays!).

Any products returned must be in resaleable condition and we will refund you for their value within 30 days of receipt in accordance with the EU Distance Selling Directive. However, we always aim to process any refund due with a maximum of 2 working days of receipt. As our outgoing p&p charges are heavily subsidised, we're sorry but we cannot refund return p&p costs.

If you have received damaged goods or an incorrect item in your order, we will offer you a refund or a replacement. If the error was ours, we will refund any reasonable postage costs you incur in returning an item to us (should we request you to do so). Damaged or faulty items must be reported within 7 days of receipt - please keep all packaging materials until we have investigated the reason for the damage.

Under the terms of the EU Distance Selling Directive, you also have a 7 day cooling off period from the day you receive your order. During this time you can change your mind and cancel your entire order. You must contact us inside the 7 day period by email to let us know that you want to cancel your order and we will email you a Returns Form. When we receive your order back in resaleable condition, we will issue you with a full refund of your original order. As our outgoing p&p charges are heavily subsidised, we're sorry but we cannot refund return p&p costs.

The EU Distance Selling Directive does not apply to B2B (Business to Business) transactions - even if you are only making small orders at home for resale. Please ensure you are ordering correctly - you have every opportunity to enquire about any product prior to placing your order to ensure the product(s) you are ordering are suitable and correct for your needs.
Calico Crafts Ltd Useful Links