Terms & ConditionsPlease read these terms and conditions carefully, as using or purchasing from our website means you agree to them.These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights.Please remember to check our QUESTIONS page for answers to the most common queries.- We make every effort to ensure that the prices displayed on our website are accurate. However, we reserve the right to validate all prices before we process your order. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled.
- We make every effort to ensure that all products on our website are described accurately. We will not accept liability for any errors in the description of goods on the website as they will be genuine mistakes, but we will correct any errors as soon as we are aware of them.
- Illustrations and descriptions of products are provided as a guide and all product measurements are approximate. Descriptions such as "gold", "silver", "diamond" refer to the colour and not to precious metals or gemstones.
- Ordering online is the quickest and safest method of ordering. When you order online, you are typing your own address label and processing your own payment transaction. Our system automatically creates your picking list, label and invoice, leaving no room for error. We do not accept cheques, postal orders or orders via email or telephone, nor do we despatch goods on an invoice now, pay later basis. We're sorry to the small minority of potential customers who cannot or do not wish to place orders online, but keeping ordering simple means we can continue to provide a fast service to the vast majority of customers who are happy to do so. After you place an order you will receive a confirmation email. This confirmation does not guarantee our acceptance of the order, simply that we have received it.
- When placing an order, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer. Your order is deemed to have been accepted at the point when it is processed ready for despatch. An order despatched email will be sent and at this point, a contract will exist between us.
- You can pay by Visa, MasterCard, Switch, Solo or Delta through our secure server. You can also pay by Paypal (you do not need a Paypal account), or BACs (Bank Transfer).
- All orders placed on our website are security checked by card issuer against their records. If your payment fails any aspect of the security checks, we will contact you by email for further information. If you do not respond to this email within 3 business days, the payment will be voided and the order cancelled.
- All prices are displayed in UK pounds and are inclusive of VAT at the current rate. If you do not pay VAT (see QUESTIONS for a list of qualifying countries) this will be automatically deducted from your order before you pay.
- Royal Mail delivers the vast majority of UK parcels promptly within 1 to 5 days following dispatch (depending on the shipping method chosen). We cannot be held liable for any loss caused to you by delayed delivery. For further information regarding shipping methods and delivery times, please see our QUESTIONS page.
- Should you discover a picking error with your order, or if your order is damaged in transit, please Contact Us within 7 working days of receipt of your order. We cannot correct picking errors or damages after this time period has passed.
- If you ask us to add delivery instructions to your order requesting that your order is left on your property or with another person (such as a neighbour) we will follow your instructions as a matter of courtesy. However, once your parcel has been despatched we cannot be held responsible for it beyond this point.
- If you do not receive your order within 15 working days (UK) - 28 working days (international) - from the date of despatch, please Contact Us. Working days are counted by Royal Mail and couriers as Monday to Friday. We will offer to refund or replace your order. We will assume your order has been received in satisfactory condition if we do not hear from you after 20 working days (UK) - 33 working days (international). Claims for lost parcels cannot be made after this time.
- Parcels returned as not called for or undeliverable because of address errors will be refunded less an administration charge to cover the actual original p&p cost and our card handling fees.
- Under the EU Distance Selling Directive, you have a 7 working day cooling off period from the day you receive your order. During this time you can change your mind and cancel your entire order with us. You must Contact Us within 7 working days of receipt to let us know that you want to cancel your order and we will email you a Returns Form. When we receive all the goods back in resaleable condition, we will issue you with a refund. Return p&p costs are not refundable.
- We strive to handle all returns quickly - simply Contact Us and ask for a Returns Form quoting your original order number. Follow the instructions on the Returns Form and send any unwanted goods back within 30 days of purchase. We will refund you for the value of any resaleable goods returned. In accordance with the EU Distance Selling Directive, this will be actioned within 30 days of receiving the return (although we aim to refund within 2 days of receipt). Please do not send unauthorised returns - this will result in delays in dealing with your refund. P&P costs are not refundable. For more details about returns, picking errors or goods damaged in transit, please see our QUESTIONS page.
- We make no guarantee that our website is free from viruses or other infecting programs although every attempt is made to ensure that it is not. We ensure that our website is hosted with a reputable UK company that uses the most up to date and robust hardware/software.
- All project ideas used on our website are copyright to their original creator. Calico Crafts Design Team projects on this website and our blog are copyright to Calico Crafts Ltd and the individual designer and may not be copied or reproduced without permission. Project ideas not created by our own design team will only be used as provided by or made available by the manufacturer of those products. If you feel we have used a project idea in error, please let us know.
- Calico Crafts can only be held liable for loss up to the cost of the goods purchased.
- This website is copyright (c) 1999-2013 by Calico Crafts Ltd. You may not use any of the text or images contained within this site for any purpose other than buying goods from Calico Crafts Ltd.
- Legal information: Calico Crafts is the trading name of Calico Crafts Ltd
- VAT No: 822656428
- Registered in the UK #4901099
- Registered Office: 176a High Street, Cottenham, Cambridge, CB24 8RX
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